It does what it's supposed to, very few bells and whistles (but you also don't pay for bells and whistles)
We use Grasshopper so that our 3 managers can communicate with their team of caregivers, each manager on their own phone, but using the …
Starting at $29 per month
View PricingOverview
What is Grasshopper?
Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and…
Recent Reviews
Awards
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Popular Features
- Call screening (36)10.0100%
- Message alerts (43)9.292%
- Answering rules (47)9.292%
- Mobile app for iOS (35)8.989%
Pricing
Solo
$29
On Premise
per month
Partner
$49
On Premise
per month
Small Business
$89
On Premise
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Grasshopper Tekla Live Link Beta Bridge Demo Pt1
YouTube
Grasshopper Generative Design Tutorial: Galapagos - Evolutionary Solving
YouTube
Demo Grasshopper Automatic Section Script for Rhino3d
YouTube
Rhino 6 Grasshopper - displaying realistic materials using Cycles
YouTube
Build a WUFI passive model in Grasshopper with Honeybee
YouTube
hyperbolic paraboloid via grasshopper
YouTube
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Grasshopper?
Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.
Key Features
Key Features
- Desktop + Mobile Apps
- Voicemail Transcription
- Simultaneous Call Handling
- Custom Greetings
- Reporting
- Business Texting
- VoIP/Wifi-Calling
- Virtual Fax
- Incoming Call Control
- Business Phone Number
- Call Forwarding
- Voicemail
- Extensions
- Call Transfer
- Instant Response
Grasshopper Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Grasshopper Video
What is Grasshopper?
Grasshopper Competitors
- Phone.com
- DialPad
- PhoneSpeak
Grasshopper Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
Frequently Asked Questions
Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.
Phone.com are common alternatives for Grasshopper.
Reviewers rate Multi-level Interactive Voice Response (IVR) and User templates and Call screening highest, with a score of 10.
The most common users of Grasshopper are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(92)Attribute Ratings
Reviews
(1-9 of 9)Companies can't remove reviews or game the system. Here's why
April 28, 2021
The easiest and most user friendly virtual phone system
Grasshopper is a great way to manage calls coming in. You can set up extensions for different departments, say sales, billing, and tech support. After working with a client, if they call back and go to billing or support, I know what they are calling for beforehand. Same with a new client or prospect, I will know before taking the call. It helps manage surprise calls better.
- Mobile app and desktop app
- Converts your voicemails to text to read on a phone or desktop
- Great custom auto-attendant feature
- I'd love to see a 14-, 21-, or even 30-day trial
September 26, 2019
Essential Business Tool
Score 10 out of 10
Vetted Review
Verified User
We use it for all calls to the business. Forwarding options, message options, call blocking and fax. In addition, I find it useful for looking up callers who hang up. All caller numbers are recorded to toll-free numbers, even blocked ones. The new option that allows you to have a local number and be able to list it with any name and call with an iPhone app is invaluable.
- Message boxes.
- Call forwarding.
- iPhone calling app.
- Through the past 20 years, they have added many features based on suggestions. I cannot think of anything else I would want.
September 19, 2019
Jumps Over The Competition!
Grasshopper is used across the organization (and by our sister company). Our employees are scattered and mobile, so we needed a simple way to address internal connectivity between one another as well as a seamless interface for our customers akin to the sorts of telephone systems with which they're used to interacting. With Grasshopper we can call from one "extension" to another as if we were down the hall from one another and, similarly, when a customer calls, they enter an "extension" and get connected to the person with whom they wish to speak.
- Every "extension" forwards to personal numbers: employees can be stationed anywhere.
- Extensions are changeable on the fly: numbers can be changed dynamically as needed.
- When someone's not available, the voice mail system catches the call: everything looks conventional, but the VMs are forwarded to e-mail inboxes for easy review.
- The only issue about which I am aware of is the speed at which calls are redirected to an employee's cell phone. In many cases the cell phone isn't located very quickly at all, so callers get sent to voice mail.
September 19, 2019
Great for an Individual Independent Contractor
Score 10 out of 10
Vetted Review
Verified User
As an independent contractor manager of a trade association, I need telephone service that will follow me everywhere and be constantly available to callers. Grasshopper fulfills that requirement perfectly. Calls to our local SW Ohio number and the North American toll-free number are routed flawlessly to my cell phone wherever I am located. I am able to conduct my client's business anywhere. In fact, yesterday morning I answered a call while in the shower!
- It works seamlessly once set up.
- Between Grasshopper and my cellular carrier callers have multiple options for leaving voice messages on those rare occasions when I am not able to answer immediately.
- Perhaps most important, Grasshopper costs 1/3 what our former landline carrier did.
- Grasshopper does everything I need. No complaints here.
September 19, 2019
Excellent service, great value
We are a virtual (online only) travel agency, so each member of our team works remotely as we have no physical bricks & mortar location. We use Grasshopper because it provides us with many benefits, not the least of which is that it adds a professional voice and image to the handling of our business calls, along with allowing us to route them appropriately during our business hours, and provide a voicemail backup system when we are closed.
- Extremely user-friendly interface - even non-tech-savvy users can manage their user setup and call handling on their own.
- Excellent customer support.....on the few occasions that I've need help the Grasshopper team has been quick, helpful, professional, and friendly.
- Impressive voice talent for those who don't want to (or shouldn't!) creates their own greetings and messages.
- It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
- Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
- Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.
September 19, 2019
Grasshopper Helps Hosts Non-profit Helplines
The Tripawds Foundation hosts a toll-free 24-hour Helpline to assist and support pet parents facing amputation for their dogs and cats. Our distributed staff of volunteer Tripawds Helpline hosts use the Grasshopper app to field calls and provide emotional support while directing users to helpful resources and assistance programs. Grasshopper makes it easy to schedule time slots for the hosts, and add, remove edit these times whenever necessary due to host availability. The platform and app allow our Helpline Hosts to easily identify unanswered calls and return calls without exposing their personal phone number. Setting up the account, recording hold messages, and segmenting extensions for different needs was quick and intuitive.
- Offers a simple dashboard for scheduling live operator availability.
- Intuitive interface for setting up account and recording hold messages.
- Ease of use for non-technical users.
- Conference calls require calling each participant, they can not call in to attend.
September 19, 2019
Can hop around like a grasshopper and not miss a call!
Grasshopper allows us the flexibility to receive calls on multiple devices in different locations. It's great. You can add different extensions and callers get professional timely answers. The Support team is great also when you have a problem or a question. If employees work from home or multiple sites, you can transfer the phone to them wherever they go, keeping the same business number.
- Support.
- Flexibility.
- Professional.
- Provide canned answering messages free of charge.
September 11, 2019
Grasshopper makes Business phone system set up a breeze and affordable!
Our entire company used Grasshopper. Since many of our team members work remotely, Grasshopper makes it easy to set up extensions, forward calls, ring multiple numbers, and have custom VoiceMail and VM to Email. We have 2 Toll-free numbers and a few local numbers. Each employee can log in and customize their VM and OOO messages. Grasshopper is both feature-rich and affordable.
- Easy Setup, you can be up and running in 24 hours or less.
- You get unlimited extensions, so growing your team doesn't cost an arm and a leg.
- The Voicemail to email feature is great when you are on the go. You can even send voicemail messages to multiple people if needed.
- The Voice to text (email) could be a bit more accurate, but sometimes it's because the person doesn't speak clearly or they have an accent and that can cause issues with the voice to text feature.
February 22, 2018
Easy, Affordable, Reliable Voice Solution for Small Businesses
We use grasshopper as our central phone and voice system for incoming call traffic. We use the toll free number in our public collateral (website, etc) and each of our team members has an extension to which their calls are routed. We also use it for voicemail.
- Ease of implementation and setup
- Reliability
- Affordability
- Allow for call screening (have the caller announce themselves)